We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and the NSW privacy legislation (referred to as privacy legislation).
We collect information that is necessary and relevant to provide you with medical care and treatment, and mange our medical practice. This information is stored within our electronic medical records system and will include, but is not limited to:
- – your name, address, date of brith, gender, email and contact details.
- – Medicare number, DVA number and Health Fund number.
- – health information (symptoms, diagnosis, treatment, reports, test results, prescriptions) andrelevant family history.
- – credit card and direct debit details .
In most instances, we will only collect information from you personally. However, we may also need to collect information from other sources, but is not limited to: other treating specialists, radiologists, pathologists, hospitals, other health care providers, Medicare, or your health insurer. In emergency situations we may also need to collect information form your relatives or friends.
We collect this information in various ways, such as over the phone or in writing, in person at our consulting rooms or over the internet if you transact with us online. This information may be collected by medical and non-medical staff.
We are required by law to retain medical records for certain periods of time depending on your age at the time we provide services.
USE AND DISCLOSURE
We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment.
In general, we collect, hold, use and disclose your personal information for the following purposes:
- – to provide health services to you
- – to communicate with you in relation to the health service being provided to you
- – to help us manage our accounts and administrative services, including billing, arrangements withhealth funds, pursuing unpaid accounts and management of our ITC systems
- – for consultations with other doctors and allied health professional involved in your healthcare
- – to obtain, analyse and discuss test results from diagnostic and pathology laboratories
- – for identification and insurance claiming